Catch People Doing Something Right!

Written by Mark Burton-Brown

Mark founded Engagement Partners in January 2016. Before this, he worked in senior international leadership roles for large multinationals such as Schneider Electric, Rexel, Carter Holt Harvey, and Fonterra.

A research report from the Corporate Leadership Council states: “The most effective drivers of employee performance are often under-emphasised, even excluded, from performance management as traditionally defined.”



This research identified that fair, accurate, informal and positive feedback on performance from a knowledgeable source is the single most effective driver of employee performance.



To be effective they identified that feedback must be voluntary, detailed, immediate and positive. They strongly advised that managers should aim to get this driver right — it impacts on total performance by nearly 40 percent.



The research shows that emphasizing performance strengths increases employee performance by up to 36%.



Effective Leaders give at least five times as much positive feedback than corrective feedback. Lower ratios lead to strained manager/employee relationships, lower emotional engagement as well as discipline and performance issues.



Highly effective leaders catch their people doing something right.
To immediately improve the effectiveness of your leadership approach start providing your people with frequent, informal, immediate and positive feedback. You will be pleasantly surprised of the powerful effect it has.



If you would like to discuss how we could help you to improve the effectiveness of your front line leadership, please feel welcome to contact us at Engagement Partners.